Shipping and Return Policy
We offer free shipping on all orders over R800.
For orders under R800 we charge a rate of R80 for main centres
and R120 for outlying areas.
We currently do not offer international shipping - please contact us to make arrangements if there is an item you would like to have shipped outside South Africa.
We use UAfrica as our shipping partner of choice, UAfrica makes use of major courier services and compares rates to offer us the most competitive prices. They manage the process as a third party supplier.
You will receive email updates from them as your item leaves our warehouse.
Most couriers have a 48 hour delivery to any of the main Cities in SA. Outlying areas should look at about 72 hours after your parcel leaves HQ.
Once you receive your courier email - your item is ON ITS WAY.
Please allow reasonable times for delivery.
We will send off your parcel within 3 working days of receival of your order.
REFUNDS + RETURNS
We offer full refunds, exchanges or store credit within 7 days of receiving your items back.
We accept returns with respect to the following conditions:
- The item must have been sold on our online store
- The return or exchange request is made within 7 days of delivery
- The return is made within 7 days of the return or exchange request
- The item should be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale. We are unable to accept returns of used, laundered or customer damaged goods.
All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.
- It is our customers' responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in the post, we cannot process the refund.
- If you have requested any alterations and measurement changes to the items you have ordered, you will not qualify for a return.
- In the unlikely event that the item you receive is defected, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below, but we will arrange to collect from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or store credit, whichever you prefer.
- Regrettably we cannot offer returns on international orders as South African Customs charges us duty to bring the item back into the country, and it becomes unjustifiably costly.
HOW TO RETURN YOUR ITEM
- Email us at firstname.lastname@example.org to tell us you will be returning your purchase and give a brief description detailing why.
- Package with all original tags and bags included, your name and send to:
Jo Borkett - Riversands outlet park, Building 7 unit 2,
Riversands Boulevard, Knopjeslaagte, 2191
Riversands Boulevard, Knopjeslaagte, 2191
We will arrange for collection.
If the original tags and bags are not included with the return we will deduct a small fee from your refund amount.
On receipt of your return in good order, we will get in touch to discuss your available options. In the case of a full refund, we’ll request your bank details as Payfast keeps these confidential. Please allow 5 - 10 working days for the refund to process.
If you have ordered an item in the wrong size/colour/print, we will gladly exchange it for you depending on stock availability.
Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund.
Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.
PROMOTION AND DISCOUNT CODES
No refunds, returns or exchanges will be given on purchases made with a discount code or offer (including all Black Friday sale items).
No refunds or store credit will be given on sale items, however we will allow for exchanges if sizing is the issue, and this will depend on stock availability.